Infrastructure Services

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ITIL Best Practices

IT Infrastructure Library [ITIL] has become the standard framework that service organizations opt for when it comes to improving their service delivery and service support. We have 10+ years industry expertise in implementing ITIL Best Practices that has helped organizations see 30% improvement in their FCR [First Call Resolution] and 20% in technician efficiency due to implementation of knowledgebase, SLA workflow and optimized service catalogs.

We assist you with

  • Service Desk Health check
  • Incident Management review
  • Process improvement with respect to Request Management & Change Management
  • Service Desk Metrics & Measurements [we work with your existing Service Desk product]

Physical Inventory Audit / Software Compliance

You will save 75% of time and effort related to physical inventory audit – Exception auditing rather than a full audit

Asset Management / Software Compliance

Industry reports say that companies spend at least $20,000 / yearly on their physical asset inventory of their IT equipment and it is only 80% accurate. The challenge is inaccurate or lack of CMDB [Configuration Management Database] that has the repository of all assets, who owns it, current status, warranty information, and application dependencies.

We assist you with

  • Strategy and Execution towards building CMDB
  • Software Contracts / Compliance audit
  • Manage asset life cycle from procurement to decommission
  • Asset Map

ITAM / ITIL Best Practices

You will save 75% of time and effort related to physical inventory audit – Exception auditing rather than a full audit

SQL Server Management / Application Integration

Lot of Small & Medium enterprises, Government agencies cannot afford a full-time DBA. They cannot justify a full time position and pay high salaries. At the same time, when it comes to complex data import / export, XML / JSON integration, web services for mobile apps, and data analytics, one could see IT team stretched due to limited resources. We fill in the gap and make it easy.

We assist you with

  • Periodic checkup of Databases and optimize them
  • SQL Upgrades
  • Assist with application migration, web services
  • Data analytics and Reporting

Physical Inventory Audit / Software Compliance

We save 30% in costs compared to a full time DBA and lot more in terms of critical projects that requires multiple database resources for short time.

Amazon Web Services

Enterprises are coming of age by adopting AWS cloud computing for all the benefits associated with it. Large enterprises rely heavily on AWS as a secured, robust and cost effective platform for their IT Infrastructural requirements. Our AWS experts have been instrumental in helping enterprises initiate their cloud migration strategies and thereby ensuring you more control & governance over cost.

We assist you with

  • Lowering of maintenance cost
  • End- to-end migration services
  • Reduce dependency on key personnel
  • Improved availability

ITAM / ITIL Best Practices

Remote Monitoring & Management

  • Amazon Cloud Support — EC2, S3, ELB, EBS, Dynamo DB, Route53, RDS,IAM, Cloud Watch
  • Windows Server 2008 / 2012
  • Unix / Linux administration
  • Support and maintain WAMP / LAMP applications
  • Datacenter Management — Puppet, Ansible, Chef & Salt
  • Virtualization – Vagrant
  • Open source integration — Jenkins
  • MySQL and MS SQL administration/performance optimization
  • VMWARE / AWS Cloud Infrastructure
  • Active Directory / Exchange support

Physical Inventory Audit / Software Compliance

Reduce your infrastructure & application support costs by 30% as we use automated scripts and tools.

Database Management

  • Support & Maintain SQL Server 2008 / 2012
  • Migration from SQL 2003 to later versions
  • Backup / Restore Maintenance
  • Support SQL based custom Applications
  • SSIS Packages
  • DBCC and Recovery support
  • SSRS / XML / 3rd party tools Reporting

ITAM / ITIL Best Practices

We would be your extended “Database Team” and improve availability ratios. Also, our team does regular health checks of your database servers / SQL Farms that helps to discover potential issues before they become incidents.

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