5 Traits of Great Sales People

Who is your favorite Sales Person? If you go down the memory lane, some individuals stand out due their ability to impress you on some product or service and influence your decision making in a subtle way. Even though lot…

ITIL Change Management Quantified!

Do you handle Change Requests? IT leaders across the world struggle to find the right methodology when it comes to quantifying the “Risk Element” that accompanies every change request. How do you measure the risk associated with a given RFC…

Build your CMDB in 3 easy steps

CMDB ( Configuration management database ) is a buzz word in Infrastructure management forums and I know lot of local / state governments budgeting for it every year. Sometimes they never get to spend it due to the following reasons:-…

ITIL Service Desk and CI Relationships

You should have completed the following steps:- 1. Defined your CI Types in your organization that you want to track (Computers, Laptops, Software, Routers, Servers) 2. Discovered your CI instances (Actual names of devices or Assets) 3. Derived further details…

Google in 2020!

Let us “Google” it…! At least 5,000 people are saying it every minute across the globe. With more than 1 Billion daily visitors, Google is the trusted center to get answers for any question. Internet connected devices easily exceed the world population…

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